Stokes Twins

All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

All sales are final.We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

What is your cancellation policy?

How do I cancel my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with track

Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with tracking details once your package leaves our facility. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!. Exchanges will need to be done within 30 days of receiving the item. The bu

All sales are final.We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!Exchanges will need to be done within 30 days of receiving the item. The buyer is required to cover the cost of postage. If you would like to request an exchange, please shoot our Customer Service an e-mail at <a href="mailto:stokestwins@killermerch.com" id="isPasted">stokestwins@killermerch.com</a> and we&#x2019;ll get back to you within 1-3 business days. Please note if an item has been washed or worn it is not eligible for an exchange.&#xA0;Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.Refund processUpon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.Non-Returnable itemsCertain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I start a return?

All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!Our return policy allows returns or exchanges for unopened products in their

All sales are final.We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item! Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days.You can expect your refund to be processed up to one week after our returns department receives the returned item. If you&apos;d like to start a return or exchange, please reach out to our customer support team.

What’s your return policy?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code: &#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field. &#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order. &#x2022; Only one code can be used per order. If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping a

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping address are not guaranteed if our facility has already processed your order.

Can I edit or add anything to my order?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage! Some items break during shipment. We&#x2019;ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance. Include your order number, full name, and a photo of the item received and the name of the missing item(s).

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance. Include your order number, full name, and a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

Where do you ship from?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & spe

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases &amp; special promotions. Please refer to your order confirmation email for specific shipping details! Transit times will vary based upon a few different conditions, including but not limited to: Total distance between us and youWhether your parcel is a domestic (USA) or international (everywhere else) shipmentWhat delivery method you selectESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. DOMESTIC:First Class: 7-10 Business DaysPriority Mail: 5-7 Business DaysUPS Ground: 2-5 business days DHL eCommerce: 3-8 business days INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):Standard Post (DHL eCommerce): 7-13 Business Days DHL eCommerce International Priority 4-12 Business Days Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

Shipping Information

Sometimes, you might receive an error message indicating that we can't ship to your address. The error message may say something like this: "Your cart has been updated and the items you added can't be shipped to your address. Remove items to complete

Sometimes, you might receive an error message indicating that we can&apos;t ship to your address. The error message may say something like this: &quot;Your cart has been updated and the items you added can&apos;t be shipped to your address. Remove items to complete your order or Shipping not available to selected address.&quot; Our shopping cart has the most updated information since our stores are connected directly to our parcel carrier systems and custom shipping rules. If the address you want to use is in an area where our carriers are having difficulty with delivery, the carrier might recognize the address as invalid. This process helps you avoid issues with undelivered packages, long transit times, or problems with customs clearance.